Shipping policy
Shipping Policy
Last Updated: 25/08/2026
Welcome to KozyCorna. We want getting your order to your door to be just as easy as choosing it, so we've laid out everything you need to know about shipping below. All orders within the United Kingdom ship completely free, with no minimum spend required.
Where We Ship
Right now, KozyCorna delivers exclusively within the United Kingdom.
How Your Order Is Processed
Orders placed before 17:00 GMT are processed the same day; anything placed after this cutoff moves to the next business day's queue, which may add a day to your overall delivery estimate. From there, our team typically prepares and hands off your order to a carrier within 1–3 business days (Monday–Friday).
Getting to You
Once your order leaves our hands, transit typically takes 5–7 business days (Monday–Friday). Altogether, most customers can expect their order to arrive within 7–10 business days of placing it. As with any delivery estimate, occasional factors outside our control can affect these timelines.
Our Delivery Partners
We work with a trusted network of carriers to get your order to you reliably, including:
- Royal Mail
- DPD
- FedEx
- UPS
- DHL
- Parcelforce Worldwide
Shipping Costs
Every order shipped within the United Kingdom qualifies for free shipping — no minimum order value, no exceptions.
Keeping Track of Your Order
As soon as your order ships, we'll email you a confirmation with your tracking number, so you can follow its journey on our Order Tracking Page from warehouse to doorstep.
If Something Goes Wrong
Delays and lost packages happen occasionally, even with the best carriers. If your delivery runs into trouble, reach out to our customer service team right away — we'll do what we can to sort it out and make sure your order reaches you safely.
Policy Updates
We may update this Shipping Policy from time to time to reflect changes to our process. Any revisions will appear on this page with an updated "Last Updated" date, so it's worth checking back periodically. Continuing to shop with us after changes are posted means you accept the updated terms.
Still Have Questions?
Head to our FAQs page or get in touch with our customer support team — we're happy to help.
Contact Us
Store Address: 8 Lyndhurst Close, Wilmslow, SK9 6DE, United Kingdom
Store Email: info@kozycorna.com
Store Phone: +447537130044
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.
