Refund policy
Refund & Returns Policy
Last Updated: 25/08/2026
At KozyCorna, we want you to love what you order. But if something's not quite right, we've made returning it as simple and hassle-free as possible.
Changed Your Mind Right Away?
You can cancel your order within 24 hours of placing it — just email us at info@kozycorna.com with your order number. After this window, we can't guarantee cancellation, as your order may already be in processing, and once it's dispatched, it can no longer be cancelled. If your order has already shipped, no problem — you can simply return it once it arrives, following the process below.
Our Return Window
You have 14 days from the day your order arrives to send it back to us. To qualify for a return, items need to be:
- Unused
- In their original condition
- Returned with the original packaging, tags, and accessories
Our support team is on hand to guide you through every step, and there's no restocking fee — ever.
Who Covers Return Shipping
If we've sent you the wrong item, it arrives damaged by the carrier, or it's defective in any way, you won't pay a penny to return it. If you've simply changed your mind — the wrong item was ordered, it doesn't fit, or it's no longer wanted — you'll be responsible for the return shipping cost. Please note that original shipping costs aren't refundable.
How to Send a Return
- Get in touch — Email info@kozycorna.com with your order number and the reason for your return.
- Pack it up — Repack the item securely in its original packaging, with all tags, accessories, and documents included.
- Send it back — Ship your return following the instructions in your return authorisation email, using the carrier or method we recommend.
What Happens After We Receive It
Once your return arrives, we'll inspect it to make sure it meets our return criteria. After it's approved, we'll get your refund moving — please allow up to 7 business days for it to be initiated back to your original payment method, though timing from there depends on your bank or provider.
Want a Different Size or Colour?
We're happy to arrange an exchange. Just email info@kozycorna.com and we'll sort out a quick swap for the size, colour, or product you'd prefer.
If Your Order Hasn't Turned Up
Running past your expected delivery window? Email us at info@kozycorna.com with your order number and we'll chase it up with the carrier. If your package is confirmed lost, we'll issue a full refund to your original payment method or send a free replacement — whichever you'd prefer.
A Few Items We Can't Take Back
For hygiene and safety reasons, certain products aren't eligible for return. These will always be clearly marked as non-returnable on their product pages.
Policy Updates
We may update this Refund & Returns Policy from time to time. Any changes will appear on this page with a revised "Last Updated" date, so it's worth checking back occasionally. Continuing to shop with us after an update means you accept the revised terms.
Still Have Questions?
Visit our FAQs page or reach out to our customer service team — we're always happy to help.
Contact Us
Store Address: 8 Lyndhurst Close, Wilmslow, SK9 6DE, United Kingdom
Store Email: info@kozycorna.com
Store Phone: +447537130044
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We do our best to reply to your e-mail within 1–2 business days.
