Frequently Asked Questions

Welcome to the KozyCorna FAQ page. We've pulled together answers to the questions we hear most, so you can find what you need quickly. If anything's still unclear, we're just an email away.

Shipping & Delivery

How long will it take to receive my order?
Here's our estimated delivery timeline:

• Handling Time: 1–3 business days
• Transit Time: 5–7 business days
• Estimated Delivery Time: 7–10 business days

For the full breakdown, take a look at our Shipping Policy.

Is shipping really free?
Yes — every order within the United Kingdom ships free, no minimum spend required. More details are in our Shipping Policy.

Do you ship outside the UK?
Not at the moment — we currently ship exclusively within the United Kingdom.

How do I track my order?
Once your order ships, you can follow its journey on our tracking page: Track Your Order.

Orders & Payment

Can I cancel an order after placing it?
Yes — you have a 24-hour window to cancel after placing your order. Just contact our support team as soon as possible within that timeframe.

Can I place a bulk order for my business?
Absolutely — bulk orders are available. Reach out to our customer support team for pricing and details.

Returns, Refunds & Exchanges

What's your return policy?
We've made returns as simple and hassle-free as possible. Full details are here: Refund Policy.

How long until I get my refund?
Once we've received and inspected your return, we'll get your refund moving — it's initiated to your original payment method within 7 business days, though exact timing depends on your payment provider. See our Refund Policy for more.

What happens if my item arrives defective?
We'll replace it at no cost to you — just get in touch within 14 days of receiving your order. Full details are in our Return Policy.

Do you offer a warranty?
Yes — every purchase is covered by a 14-day warranty. Full terms are outlined in our Return Policy.

Can I exchange an item instead of returning it?
Yes — exchange instructions are covered in our Return Policy.

About KozyCorna

Where is KozyCorna based?
We're a UK-based online business offering a curated selection of high-quality products, with shipping available across the UK.

Do you have a physical store?
We're online-only, which lets us keep our pricing competitive and our product range wide.

Get in Touch

How do I contact customer support? Reach us through our Contact Us page or by emailing info@kozycorna.com directly — we're happy to help.

Contact Information:
Store Address: 8 Lyndhurst Close, Wilmslow, SK9 6DE, United Kingdom

Store Email: info@kozycorna.com

Store Phone: +447537130044

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1–2 business days.